Swaraaj Driver App – Frequently Asked Questions

Swaraaj is a driver empowerment mobility platform that enables professional drivers to build, manage and grow their own customer relationships using technology.
It provides tools to help drivers become visible to riders, manage different types of trips, connect with customers and develop repeat business.

Swaraaj works differently from conventional ride-assignment platforms.
On Swaraaj, riders can discover nearby drivers, view their profiles, choose a driver and contact them directly.
The platform also provides drivers with tools to manage their own pricing, customer relationships, trip enquiries and repeat business.

No. Swaraaj does not operate on the conventional automatic ride-allocation model.
Riders can discover and choose drivers themselves. For Online Trip enquiries, eligible drivers receive requests and can accept or reject them.

Swaraaj provides the underlying fare structure based on applicable distance and time components.
Drivers can adjust their applicable fares using the Set Pricing feature by applying discounts or price increases.

No. Going Online makes you available for eligible rider enquiries. Receiving trips depends on rider demand, your location, service availability and other applicable conditions.

Yes. Swaraaj is designed to help you build and maintain customer relationships.
You can share your Swaraaj profile and QR code with customers so they can find and contact you through the platform.

No. You can gradually develop your own Rider Network by connecting with customers through your profile QR and completed trips.
This helps you build repeat customer relationships instead of depending only on individual new enquiries.

Download the Swaraaj Driver App and complete the registration process.
You will need to provide your personal, vehicle and required document details.
Once your account and documents are verified and approved, you can use the applicable Driver App services.

The current required documents are:
PAN Card
Aadhaar Card
Driving Licence
Ensure that the uploaded documents are clear and the details are correct.

Online document verification happens instantly where supported.
Manual approval generally takes up to 24 hours.
If you want to prioritise your verification, you can contact Swaraaj through the WhatsApp support option available inside the app.

Mobile number changes cannot be made directly through the app.
You must contact Swaraaj and provide valid proof of the new mobile number along with the reason for the change.

You can update other vehicle details where the app permits.
However, changing your registered vehicle type requires assistance from Swaraaj.
Contact support with your new vehicle details and a valid reason for the change.

Open the Drawer Menu from the Driver App.
It provides access to important features such as:
My Profile
Swaraaj Co-operative
Your Rider Network
My Services
Set Pricing
Dealer Details
Share My Profile
My Trips
Manage Vehicles
Manage Documents
Media Section
YouTube Tutorials

Your Driver Profile is your identity on the Swaraaj platform.
It allows riders to view your available profile information and identify you when choosing a driver.
Maintaining an accurate and updated profile helps build rider confidence.

Customers can scan your Driver Profile QR code.
They can use the QR code displayed on your profile or on your visiting card, promotional material to access your profile through the Swaraaj rider experience.
Customers who travelled with you earlier can also visit your profile through my trips “Ride Again” and book repeat trips with you. Ensure you stay online all the time.

Yes. Use the Share My Profile option to share your profile or QR code.
You can share it with existing customers and display it on visiting card or suitable promotional material.

Your QR code makes it easier for customers to discover your Swaraaj profile.
A customer who has travelled with you can scan your QR code and use Swaraaj to find and contact you again.

Your Rider Network represents customers connected to you through the Swaraaj platform.
It includes customers who joined through your QR code and riders who have travelled with you, according to the applicable network rules.

Your Rider Network helps you build customer relationships over time.
Instead of treating every trip as a completely new customer interaction, Swaraaj helps you develop a network of riders who can recognise and connect with you again.

The Blue Trusted Driver indicator helps riders recognise a driver with whom they have an existing connection through the Swaraaj platform.
It supports the idea of repeat customer relationships and trusted familiar driver recognition.

You can grow your Rider Network by:
Providing a good travel experience.
Sharing your Driver Profile QR code through visiting cards.
Encouraging interested customers to connect through Swaraaj.
Displaying your promotional QR material in the car.
Maintaining professional and consistent customer service.

Use the customer-related information available in the Driver App, including My Customers and Your Rider Network.
These features help you understand your customer network.

The Home screen is your main working area.
It provides access to your Online/Offline status, map, My Customers, Heat Map and other important trip-related controls.

Going Online indicates that you are available to receive eligible trip enquiries through Swaraaj.
When you are Online, nearby riders can discover your availability, subject to the applicable service and location conditions.

When you go Offline, you are no longer available to receive new Online Trip enquiries through the platform.

The Heat Map helps you understand areas where rider demand has been observed.
You can use this information to decide where you may want to position yourself for potential business.

No. The Heat Map provides demand-related information. It does not guarantee that a rider will request a trip from that location.

My Customers is a customer-related feature that helps you understand the areas associated with your customer network.
It can help you make more informed decisions about where you may want to position yourself for repeat trips from existing customers.

Your Rider Network helps you understand your connected customer base.
My Customers provides customer-related geographical information through the Home screen.
Both features support the broader objective of developing repeat customer relationships.

My Services allows you to indicate which trip services you provide through Swaraaj.
The available service categories include:
Local
Rental
Outstation
Hail
Keep your service selection updated so riders can discover you for the services you actually provide.

You can manage the services available to you through the My Services section, subject to the controls provided in the app.

Set Pricing allows you to adjust your applicable fares for different trip categories – local, rental, outstation is for online while hail is for all types of hail trips.
The platform already has an underlying fare structure. You can adjust your fares using the Discount and Price Increase controls.

Yes.
You can reduce the applicable fare by adjusting your discount or increase it using the Price Increase control.

Yes. The underlying fare structure considers the applicable distance-based and time-based components.
You do not need to manually calculate every kilometre and time component.

Discount: Reduces the applicable base fare.
Price Increase: Increases the applicable fare.
You can adjust these settings according to your business requirements.

Pricing controls are provided separately for applicable trip categories, including Hail, Local, Rental and Outstation.
Check the relevant category before changing your pricing.

Depending on the trip, the fare may include:
Distance (KM) fare.
Time fare.
Discount, if applicable.
Price Increase, if applicable.
Additional fare.
Night charges, where applicable.
Waiting charges, where applicable.
Technology fees.
Applicable taxes.
Fare roundup.
The final fare screen provides the applicable trip calculation.

A 25% night charge applies between 11:00 PM and 6:00 AM under the current pricing rules.
Other applicable night charges may also apply depending on the trip type.

A discount reduces the applicable final fare ( before tax), whereas a price increase raises it.
The resulting fare is calculated according to the applicable fare components and trip rules.

The Hail and Online Trip fare calculations can be same or differ according to the price settings. If price setting for online and hail is same, then the online and hail price for that driver will be same.
You can refer to the fare comparison demonstration to understand how the two calculations work.

The Driver Wallet is used for applicable Swaraaj trip-related fees.
Your wallet balance is used to meet the applicable deductions associated with completed trips.

The minimum wallet top-up is ₹100.

No. Your wallet balance does not expire and has lifetime validity.

You can top up your wallet using the supported payment gateway.
Available payment methods include:
UPI
Debit/Credit Cards
Supported wallet/payment balance options

The Digital Ride Processing Fee comprises a small commission component and applicable technology fees.
The technology fee is included in the rider's fare, and the applicable total digital ride processing fee is deducted from the driver's wallet after the trip is completed.

The commission component currently ranges between 2% and 5%.
Technology fees vary according to the trip type and is the fixed amount irrespective of the total fare amount.
The applicable fee depends on the relevant pricing structure.

The applicable fee is deducted after the trip is ended.
However, Swaraaj performs a wallet eligibility check before you accept an Online Trip or start a Hail/Spot Trip.

No.
Your wallet balance must be greater than ₹0 to go Online.

Yes, provided your wallet balance is greater than ₹0.
However, you must have sufficient balance to accept an individual Online Trip.

Swaraaj allows you to receive Online Trip requests even when your positive wallet balance is insufficient for the applicable trip fee.
However, when you try to accept a trip, the app checks your available wallet balance.
If it is insufficient, the app displays a message asking you to top up your wallet before accepting the trip.

No.
Before starting a Hail/Spot Trip, Swaraaj checks whether your wallet balance is sufficient for the applicable trip deduction.

Top up your wallet using the available payment methods.
Once your balance is sufficient for the applicable trip fee, you can proceed with the trip.

A Hail Trip are spot trips and allow you to create and manage a trip directly with a rider without requiring the rider to use the Swaraaj Rider App.
It is useful when a customer approaches you directly or you receive a trip outside the regular Online Trip enquiry process.

Open the Driver Home screen and select the Hail option.
Select the applicable trip category and enter the required trip information.
Follow the app instructions to create and start the trip.

The applicable trip categories include:
Local
Rental
Outstation
The options displayed depend on the services available to you.

The Hail Estimate provides an estimated fare based on the trip details entered.
It helps you understand the expected fare before proceeding with the trip.

Yes. The final fare is calculated according to the applicable trip details and actual journey conditions.

Yes. Your wallet must have sufficient balance for the applicable trip fee before the Hail Trip can be started.

A Ride Now trip is a trip requested by a rider for immediate travel.
The rider selects a driver and sends a trip enquiry. The driver receives the request and can accept or reject it.

The Driver App displays the incoming trip request.
Review the trip details displayed on the screen before deciding whether to accept or cancel/reject the request.

The incoming trip screen provides the relevant trip information, including the available pickup, stops, destination, trip type and fare-related details, number of trips with the customer, per km rate, ride now/ ride later info.
Review the information displayed before accepting.

You may receive the request while Online if your wallet balance is positive.
However, the app checks whether you have sufficient balance for the applicable trip fee when you try to accept it.
If the balance is insufficient, you will be asked to top up.

Once you accept the trip, you can proceed with the applicable pickup and trip workflow.
Follow the instructions displayed on the Driver App to reach the pickup point, start the journey and complete the trip.

Yes. The app displays the final fare screen after the trip ends.
You can review the detailed fare components shown on that screen.

Ride Later allows a rider to arrange a trip for a future date and time.
The rider selects a driver in advance, giving both the rider and driver greater visibility of the upcoming journey.

On Swaraaj, the rider selects the driver and the scheduled trip request is sent to that driver immediately.
The driver can accept or reject the request immediately.
This means both the rider and driver know about the upcoming trip in advance.
The rider knows which driver is expected to perform the trip, while the driver can plan for the upcoming business.

Yes. Once the rider sends the scheduled trip enquiry, it is sent to the selected driver immediately.

Yes. You can accept or reject the scheduled trip request when it arrives.

Accepted scheduled trips are available through an icon seen on home screen with number of ride later trips. On click of that icon loads the list of ride later trips.
You can review the upcoming trip details there.

Yes. The app provides a reminder 5 minutes before the scheduled trip.
It helps you remember the upcoming pickup and prepare for the journey.

You receive the scheduled trip notification.
You can open the trip and follow the displayed instructions to proceed towards the pickup location.
Q71.1 Can I navigate to the pick-up location in advance?
Yes you can access the trip and click on Navigate to pick-up and travel to pick-up location to reach the location in advance. However once the Navigate to pick-up starts then you cannot take any other trips on swaraaj.
It is recommended that you do not click “I am here” until the actual trips time.

Q71.2 Why has this “Navigate to pick-up” location provided ?
Some scheduled rides ( Ride Later) may require the driver to start travel to the pick-up location early as he may be away from the pick-up location, in such cases he may use the “Navigate to pick-up” to reach pick-up location early.
It is recommended that you do not click “I am here” until the actual trip time, so use the Navigate to pick-up only to plan to reach the pick-up point in advance.

Yes. A scheduled trip can be cancelled by either the rider or the driver.
However, we recommend avoiding unnecessary cancellations and using Ride Transfer when another eligible Swaraaj driver is available to perform the trip.

Ride Later helps drivers know about future business in advance.
It allows you to plan your time and prepare for the upcoming trip rather than waiting for a request shortly before the journey.

Ride Transfer allows a driver to transfer an accepted eligible scheduled trip to another eligible Swaraaj driver.
The feature is designed to help avoid unnecessary cancellations and reduce inconvenience to riders.

Use Ride Transfer when you have accepted a scheduled trip but are subsequently unable to perform it.
Instead of cancelling immediately, you can check whether another eligible Swaraaj driver is willing to complete the trip.

Ride Transfer is intended for eligible accepted scheduled trips (Ride Later), not Ride Now trips.

No. Ride Transfer is available after the scheduled trip has been accepted.

The receiving driver must:
Be registered with Swaraaj.
Have sufficient wallet balance for the applicable trip fee.
Have the same vehicle type.
Have the same service type.

The recommended process is:
Contact another Swaraaj driver.
Confirm that the driver is willing to perform the trip.
Open the Ride Transfer option for Ride Later.
Enter the receiving driver's registered mobile number.
Submit the transfer request.
The receiving driver gets the trip request as a new incoming trip.
The receiving driver accepts or rejects it.
Once accepted, the trip details are updated for the rider and the new driver.

Yes. It is recommended that you first contact another eligible Swaraaj driver and confirm their willingness to perform the trip.

You can contact other Swaraaj drivers through:
WhatsApp, facebook, telegram driver groups
Personal driver contacts
Swaraaj driver groups
A useful practice is to create a WhatsApp or facebook group of Swaraaj driver friends who can help one another when a scheduled trip needs to be transferred.
You can even share a screenshot of the trip details with interested drivers.

No. The receiving driver receives a new incoming trip request and must accept it.

The trip details are updated with the new driver information for both the rider and the receiving driver.
This helps the rider know who will perform the journey.

Yes. The app provides the facility to add stops to an ongoing trip, subject to the applicable trip workflow.

The stop-management screen provides controls to edit, delete and reorder stops during the journey.
Use the available controls to maintain the correct journey sequence.

Follow the navigation instructions on the active trip screen.
After reaching a stop, use the relevant stop-reached action and proceed to the next stop displayed in the trip.

No. Reaching an intermediate stop does not complete the entire trip.
You must proceed through the remaining stops and complete the journey according to the trip workflow.

Yes. If the rider has gone away during a stop or you need to coordinate the next part of the journey, use the customer contact option available on the active trip screen.

Yes. The ongoing trip screen provides a facility to share your live trip location with your family, friends or contacts.
This can help understand your current journey progress.

End Early allows the driver to end a trip before completing the originally planned journey.
When you use this option, the app captures your actual location at the time of ending the trip and calculates the applicable final fare.

The final fare is calculated based on the actual trip details and location captured when you end the trip.
The final amount is displayed in the fare screen.

Yes. After the trip ends, the app displays the final fare screen with the applicable fare details.
Review the breakdown to understand the calculation.

The platform supports different trip categories, including:
Local
Rental
Outstation
Hail
The available options depend on your enabled services and the trip workflow.

A Local Trip is a journey within the city.
The rider can select a driver and request the journey through Swaraaj.

Choose pick-up and drop location same, add stops to where the customer wants to go. The final fare will be calculated between the travel kms and time.

The app wil consider the actual location when drop off was clicked and calculate final fare based on that destination.

A Rental Trip allows a rider to book a driver for a selected rental package and duration.
The rider can enter the destination, add stops and select an available package.

The rider:
Selects a driver.
Chooses trip option Rental.
Enters the destination.
Adds the required stops.
Selects a rental package.
Reviews the estimated fare.
Sends the enquiry to the selected driver.

A maximum of three stops can initially be added.
If additional stops are required, they can be added after the trip becomes live.

No. The package provides an estimate.
The actual fare may vary if the actual kilometres travelled or time taken exceeds the selected package limits.
Other applicable charges may also affect the final fare.

Generally, trips above 50 kms should be started as outstation.
Two types are available:
Outstation One Way
Outstation Round Trip

An Outstation One-Way Trip involves travelling from a pickup location to a destination.
The journey can include optional stops.
The route structure is:
Pickup → Optional Stops → Destination

An Outstation Round Trip includes the onward journey and the return journey.
The route structure is:
Pickup → Destination → Return To
The return location can be the original pickup location or another selected location, as applicable.

Yes. Stops can be added, edited and reordered according to the available trip controls.

Reaching the destination does not automatically end the trip.
The journey continues towards the Return To location and any remaining stops.
Follow the app's navigation instructions to complete the return journey.

Yes. Use the End Early option after mutually agreeing with customer.
The app captures the actual location and calculates the final fare based on the applicable journey details.

A rider who has previously travelled with you can use the Swaraaj Rider App to find you again through the available customer relationship and trip-history features.
Your Driver Profile and Rider Network help support this relationship.

Ride Again is a rider-side facility that allows a customer to initiate another trip based on a previous trip in their history.
It helps customers conveniently request a repeat journey with familiar drivers.

No. Ride Again allows the rider to initiate a repeat trip through the app. The applicable trip enquiry flow process still applies. Also you need to be online to accept these trips.

Provide a good travel experience, maintain professional communication and make it easy for customers to find your Swaraaj profile again.
You can also share your profile QR code with interested customers, through whatsapp, facebook, visiting cards, handbills, etc.

The Swaraaj Co-operative Movement is a driver referral programme designed to help active Swaraaj drivers earn wallet balance by referring other drivers.

A driver must be a registered and active Swaraaj member.

Eligible drivers can earn wallet balance through the referral programme.
This wallet balance can be used to reduce applicable Swaraaj trip fees.

The confirmed benefit is wallet balance that can be used towards applicable trip fees. It should not be represented as a cash payout.

The Media Section provides promotional designs and materials that drivers can use to promote their Swaraaj profile and customer business.

Yes. You can download the available designs and use them for printing.
You may print and laminate the material according to your requirements.

You can use suitable promotional material in your vehicle and other appropriate places where it can help customers discover your Swaraaj profile.

It helps customers scan your QR code and discover your driver profile.
It is a simple way to encourage customers to connect with you through Swaraaj.

Open the Drawer Menu and select the WhatsApp support/chat option.
You can use this option to contact the Swaraaj support team.

Yes. You can use the in-app WhatsApp support option to follow up on document verification and approval.

Yes. These changes require assistance from Swaraaj.
Contact support and provide the required information and supporting documents.

Use the available support contact option in the app and explain the issue clearly.
For an ongoing trip, prioritise communication with the rider wherever necessary to avoid confusion or inconvenience.

Before going Online, check that:
Your account is active.
Required documents are approved.
Your wallet balance is sufficient balance to accept trips.
Your services are correctly enabled.
Your pricing settings are updated.
Location and internet access are working.

A positive wallet balance allows you to go Online.
However, maintaining sufficient balance also helps you accept individual trips without interruption due to insufficient trip fees.

Yes. Accurate information helps riders identify the driver and vehicle they are choosing.

Your pricing settings determine the discounts or increases applied to the relevant fare categories.
Review them periodically to ensure that they reflect your intended pricing.

First, check whether another eligible Swaraaj driver is willing to perform the trip.
If a suitable driver is available, use Ride Transfer rather than cancelling unnecessarily.
Call rider first and communicate with him in advance before you directly cancel the ride. This will help maintain relations with your customer.

Use Swaraaj consistently:
Promote your Driver Profile.
Keep your services updated.
Set your pricing.
Maintain sufficient wallet balance.
Go Online when you are available.
Respond to trip enquiries.
Provide a good travel experience.
Share your profile QR with customers.
Build your Rider Network.
Encourage repeat customer relationships.
Use Ride transfer rather than cancelling rides.

Swaraaj is not just about receiving your next trip.
It is about helping you gradually build your own transportation business through technology, customer relationships and repeat business.
Your Customer. Your Business. Your Swaraaj.

Ride Together is for riders and allows a rider who has booked a Ride Later trip to invite up to two additional people to join the same journey.
It helps riders find people travelling on the same route and coordinate their travel.

Ride Together helps drivers connect with more customers, it also helps riders to prefer your services.

Ride Together is initiated by the rider through the Rider App. The driver does not need to create the invitation.

A maximum of two additional riders can join the original rider.

No. The driver manages the journey as a single trip initiated by the original rider.

Yes. All riders who have joined the Ride Together trip can see the same trip OTP.

The fare displayed to all participating riders is the total trip fare.
The riders decide among themselves how to divide the fare. Swaraaj does not calculate or manage the individual fare contribution of each participant.

The displayed fare is the total trip fare for the journey, not a separate fare charged to each participating rider.